At DTS Skills, powered by Diyaratech Software, we are committed to providing exceptional technology education and ensuring complete student satisfaction. This policy outlines our refund and cancellation procedures for all courses and services.
We understand that learning preferences and circumstances can change. Our flexible policy is designed to accommodate genuine concerns while maintaining the integrity of our educational platform and supporting our instructors.
Refund Policy
7-Day Money-Back Guarantee
DTS Skills offers a 7-day money-back guarantee for most courses to ensure you're completely satisfied with your learning experience.
Eligible for Refund
- Course purchased within last 7 days
- Less than 30% of content accessed
- No course completion certificate issued
- Technical issues preventing access
- Course content significantly different from description
Not Eligible for Refund
- More than 7 days since purchase
- Over 30% of course content completed
- Certificate already downloaded
- Live sessions or bootcamps attended
- Promotional or heavily discounted courses
Important Refund Information
Processing Time: Approved refunds are processed within 5-10 business days to your original payment method.
Taxes: GST (18%) will be deducted from refund amounts as per Indian tax regulations.
Platform Fees: Payment processing fees (2-3%) may be deducted for card transactions.
Course Cancellation Policy
Pre-Launch Cancellations
For upcoming courses or bootcamps that haven't started yet:
- Full refund: Cancel up to 48 hours before course start
- 75% refund: Cancel 24-48 hours before start
- 50% refund: Cancel within 24 hours of start
- No refund: Cancel after course has begun
Live Session Cancellations
For instructor-led live sessions and workshops:
- Must be requested at least 24 hours in advance
- Recorded session access will be provided when available
- Rescheduling options offered before refund processing
- Group sessions may have different cancellation terms
Self-Paced Course Access
For self-paced online courses with lifetime access:
- Account deactivation removes course access immediately
- Downloaded materials may be retained per license terms
- Community access and support will be discontinued
- Future course updates will not be available
Technical Support & Issue Resolution
Before requesting a refund for technical issues, we encourage you to contact our support team. Most technical problems can be resolved quickly.
Common Technical Issues
- Video playback or streaming problems
- Course material download failures
- Platform login or access issues
- Mobile app functionality problems
- Payment processing errors
- Certificate generation issues
Support Resolution Process
- 24-48 hour response time guaranteed
- Screen sharing sessions for complex issues
- Alternative access methods provided
- Temporary course extensions if needed
- Device compatibility assistance
- Browser and software recommendations
Before Requesting a Refund
Please try these troubleshooting steps:
- Clear your browser cache and cookies
- Try accessing from a different browser or device
- Check your internet connection stability
- Disable browser extensions or ad blockers
- Contact our technical support team
How to Request a Refund
Submit Request
Contact our support team with your refund request including:
- Order number or transaction ID
- Course name and purchase date
- Reason for refund request
- Supporting documentation if applicable
Review Process
Our team will review your request within 2-3 business days:
- Verify eligibility criteria
- Check course completion status
- Review any technical issues
- Confirm payment and transaction details
Decision Notification
You'll receive an email notification with:
- Approval or denial decision
- Reason for decision if denied
- Refund amount and timeline if approved
- Alternative solutions if applicable
Refund Processing
Approved refunds are processed as follows:
- Course access revoked immediately
- Refund initiated to original payment method
- Processing time: 5-10 business days
- Confirmation email sent upon completion
Special Circumstances
Hardship Cases
We consider refund requests for genuine hardship situations:
- Medical emergencies affecting learning ability
- Job loss or significant financial hardship
- Family emergencies requiring immediate attention
- Military deployment or relocation
Alternative Solutions
Before processing refunds, we may offer:
- Course exchange for different topic
- Account freeze with extended access
- Payment plan adjustments
- Additional technical support
Contact Support Team
Email Support
support@dtsskills.com
Response within 24 hoursPhone Support
+91 62045 49968
Mon-Fri, 9 AM - 6 PM ISTFor faster resolution, please include your order number and detailed description of your concern when contacting support.
DTS Skills
Powered by: Diyaratech Software (Proprietorship)
Proprietor: Prahlad Sahu
GSTIN: 22FVRPS8070R1ZD
Business Address: Noida, Uttar Pradesh, India
© 2024 DTS Skills
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